Syracuse University recently established an organizational account in Google Apps that will be managed by the Information Technology and Services (ITS) department. This organizational account provides SU’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. A list of Google services and products accessible through SU Google user accounts is provided below.

Your SU Google Apps Account

Your SU Google account should be Note the domain that distinguishes this account as your SU Google account. To activate or use your SU Google account simply navigate to any of the supported Google services and enter your full SU Google account in the Email/Username (, leave the password field blank and click the Sign-In button. You will be redirected to Syracuse University’s Single Sign-On page where you can enter your NetID and NetID password to complete the log in process. Once you’ve signed into SU’s Single Sign-On page you should be automatically redirected back to the original Google service.

Google sign-in redirect here

Syracuse University’s Single Sign-On System

SU’s Single Sign-On (SSO) system allows a user to log into several different services without having to provide their NetID and NetID password multiple times. Like any other account, be sure to log out of your account and close any browsers before leaving a shared workstation to prevent unauthorized access to your accounts.

Policy for use of SU’s Google Apps Service

Individual user accounts within the SU organizational account must comply with the University’s Information Technology policies:

Google Apps is not considered an official Syracuse University communication platform and all official business communications should continue to go through Office 365/Outlook (previously SUMail) and/or Exchange. Google Apps accounts are typically considered personal accounts and should not be used for official departmental business.

Google Apps for Education is a service provided to Syracuse University by Google under the Terms of Service and Privacy Policies which can be found here: By using Syracuse University’s Google Apps for Education account you agree to be bound by these policies and terms as an “End User” unless otherwise indicated by Syracuse University or Google.

The policies, terms of service, services and products included in Google Apps for Education are offered and maintained solely at the discretion of Google. Google reserves the right to modify or terminate these policies, terms of service, services or products, in part or in whole, at anytime with or without notice. Syracuse University makes no guarantees regarding the current or future offerings of these policies, terms of service, services or products as offered through Google Apps for Education.

Syracuse University reserves the right to modify or terminate Google Apps for Education at anytime, with or without notice, in part or in whole.

Google Play, Google Wallet, Purchases, and Content
Purchases, downloads, and all other content associated with your account is not insured or guaranteed by Syracuse University. In the event that Syracuse University or Google terminate or modify, in part or in whole, Google Apps for Education, Syracuse University makes absolutely no guarantees regarding emails, documents, downloads, or purchases associated with accounts.

Google Services Available through SU Google User Accounts

    Google Drive (Previously called Google Documents)
    Google Calendar
    Google Chrome Sync
    Google Contacts
    Google Hangouts
    Google Groups
    Picasa Web Albums

Note: Other Google services and products not listed here may also be available such as Google Translate, Google Books, etc.


Users may optionally setup a public Google+ account as part of their SU Google account. Users will have to provide a date of birth and common name in order to use Google+ features. User’s who fail to provide a date of birth showing that they are at least 13 years of age will have their entire SU Google account suspended until they follow Google’s age verification procedure to prove they meet the age requirements. SU Google users intending to use Google+ are urged to provide a valid date of birth showing they are at least 13 years of age as Syracuse University and ITS have no control over the state of accounts suspended due to age restrictions and such suspensions must be resolved through Google’s age verification process.

Like any other Social Media or On-Line profile, information you provide to Google+ and other Google services and products may be seen by other users and third parties. Please be sure to carefully read the Terms & Conditions and Privacy Policies of any Google service or product your intend to use and comply with all applicable laws such as FERPA, HIPPA, and CIPA regulations. For more information about Syracuse University’s Information Technology policies see


Questions regarding the use or troubleshooting of Google services or products should be directed to Google’s documentation regarding the product or service. If you’re having trouble logging into your SU Google account please check the FAQ below and then contact your ITS representative for account assistance.


Q: Google says, “The email or password you entered is incorrect.”

A: Be sure to type in the full account address as the Email / Username ( The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.

Q: On Syracuse University’s Sign-On page I receive the message, “Sorry! We didn’t recognize the username or password you entered. Please try again.”

A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at

Q: How do I request or activate my SU Google account?

A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.

Q: Can I use my account with Chromebooks or Mobile Devices?

A: Currently Google does not offer support of account syncing for Google Apps Accounts using Single Sign On (SSO) to some mobile devices, such as devices running Android versions older than 2.1, or Chromebooks. Devices running Android 2.1 or newer can use the Browser sign-in option to sync their Google Apps accounts.

Q: How much space is available for Google Drive?

A: No space limit is listed for Google Drive account users.

Q: What happens to my account when I am no longer affiliated with Syracuse University?

A: If you cannot use your SU NetID because you are no longer with the university, you will also not have access to your account. Your account and all of its information will be suspended. In order to retrieve your data, contact the ITS Service Center using the contact information below.

Have Additional Questions?

Please contact the ITS Service Center at or (315)-443-2677.